The BooksOn HSN app has no user accounts, and from version 1.0.5 the app itself sends nothing you type about yourself. Your optional "About you" details, ratings and suggestions are kept only on your phone. The only personal data we hold is in emails you chose to send us, such as a BooksOn sign-up request or a suggestion sent from your own email app, and in a BooksOn account if we set one up for you from your sign-up request (see Delete your BooksOn account). Earlier app versions tried to send the profile, feedback and sign-up form to a BooksOn server address that was never in service, so none of the profile, suggestion text, reply email or sign-up details reached us (star ratings were counted in the usage statistics, as they are now). You can delete your data in two ways.
Option 1: in the app (fastest)
- Open BooksOn HSN and tap About in the bottom bar.
- Scroll to Your data and tap Delete my data.
- Confirm with Delete.
Your "About you" and "Prepared by" details, ratings and suggestions are removed from the phone immediately, together with the PDF and image files the app made for your shares. The app also resets its analytics identifier (the Firebase app-instance ID), so usage statistics sent afterwards are not linked to those sent before. No connection is needed. The app itself never sent your "About you" details or your "Prepared by" name, designation and firm to us, so there is nothing of these to delete on BooksOn's side. Of your suggestions, this option clears only those saved in the app: a suggestion or sign-up request you sent us as an email stays with us until you ask us to delete it (option 2), and no longer than 24 months after our last contact with you. A star rating is counted in the usage statistics (if you have allowed them), and is also written into a suggestion email if you send one.
Option 2: by email
To delete emails you sent us (a BooksOn sign-up request, a suggestion or any other message) and any record we made from them (for example a sales lead), write to grievance@bookson.in with the subject "Delete my BooksOn HSN data". Write from the same email address, or include it and any phone number you gave, so we can find your messages. We complete requests within 30 days and reply to confirm.
Delete your BooksOn account
A BooksOn account (for access to BooksOn software) exists only if you asked us for BooksOn access (through the BooksOn sign-up in the app, or by writing to us) and we set it up for you. The BooksOn HSN app itself needs no account.
- Write to grievance@bookson.in from the email address registered with your BooksOn account, with the subject "Delete my BooksOn account". From version 1.0.5 you can also start this email in the app: About → Your data → Delete my BooksOn account opens your mail app with the request filled in; send it from that same registered address.
- We delete the account and the data in it, together with your sign-up details and any record we made from them (for example a sales lead), within 30 days, and reply to confirm.
If a law requires us to keep a record, we keep only that record, only for as long as required.
What is deleted and what is kept
| Data | What happens |
|---|---|
| "About you" details (name, profession, place) | Kept only on the phone; Delete my data deletes them (option 1). |
| Ratings and suggestions saved in the app | Kept only on the phone; Delete my data deletes them (option 1). |
| "Prepared by" details (name, designation, firm) | Kept only on the phone; Delete my data deletes them (option 1). |
| Emails you sent us: BooksOn sign-up requests (name, email, phone), suggestions and other messages | Deleted on request by email (option 2). |
| BooksOn account (only if we set one up for you) and the data in it | Deleted on request by email from the registered address, within 30 days (see Delete your BooksOn account). |
| Bookmarks and recent searches | Never leave your phone. Clear recent codes on the Search screen (Recently viewed → Clear), remove a bookmark with the bookmark icon on its rate card, or uninstall the app. |
| Usage statistics and crash reports (Google Firebase) | Sent only if you allow usage statistics (the app asks when you first open it, after an update too, and you can switch them on or off later in About → Your data); if you had switched them off in an earlier version of the app, they stay off. Not linked to your name or contact details, so they cannot be looked up per person. Delete my data resets only the usage-statistics identifier (the Firebase app-instance ID), so usage statistics sent afterwards are not linked to those sent before; it does not change the IDs that crash reports carry. Usage statistics Google already holds expire under the retention set in Google Analytics for Firebase (14 months for user-level data); crash reports are kept for 90 days, after which Google starts deleting them. You can stop them at any time: About → Your data → switch off "Share usage statistics and crash reports". |
| Records we must keep by law | If a law requires us to keep a record (for example a legal claim), we keep only that record, only for as long as required. |
Uninstalling
Uninstalling the app removes everything stored on the phone, including your "About you" details and saved feedback. It does not delete emails you already sent us; for those, write to grievance@bookson.in (option 2).
Questions
Grievance Officer: Subramani S, grievance@bookson.in. See also the Privacy Policy.
